RETURN POLICY

Thank you for LOVING OUR BOUTIQUE  and interest in shopping with us, make sure you read our RETURN POLICY BEFORE PURCHASING ONLINE.

  NO REFUNDS

 EXCHANGES /RETURNS

  • We do not accept exchanges on any promotional items, discount codes, clearance, accessories, white clothing and bodysuits. All these items are FINAL SALE. No Exceptions.
  • The customer is responsible for the return shipping costs in the event a return is approved. 
  • All returns must be approved by reaching out to customer service at loveandwillowgrey@gmail.com
  • Must email loveandwillowgrey@gmail.com for return approval.
  • Please include order number in the initial email.
  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn and with labels, tags.
  • Accessories, bodysuits, intimates, white clothing or items cannot be returned. These items are FINAL SALE.
  • All Sale/Clearance/Promotional Items are FINAL SALE.

 

All APPROVED RETURNS are processed for a STORE CREDIT  of the purchase price of the item/s exclusive. All SHIPPING FEES are excluded from merchandise credit should the customer choose to return an item.

RETURN SHIPPING IS THE RESPONSIBILITY OF THE CUSTOMER. 

STORE CREDIT:

  • Store Credit can only be used online at our website, www.loveandwillowgrey.com
  • Store Credit is Non-Transferrable.
  • Store Credit will be processed within 24-48 hours of receipt of the item.
  • Maintain track of your return parcel. 

IF YOU HAVE ANY QUESTIONS BEFORE PURCHASING ONLINE CONTACT US: LOVEANDWILLOWGREY@GMAIL.COM

WE ANSWER EMAILS DURING BUSINESS HOURS TUES-FRI 12-5PM.

We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.

We have the right to refuse service to anyone.

 For more information regarding store credit please contact Customer Care : LOVEANDWILLOWGREY@GMAIL.COM

 

 

We do not tolerate cat calling or cyber bullying, we will ALWAYS treat and resolve issues with respect and we ask the same from our customers.

We have the right to refuse service to anyone.

 

For more information regarding store credit please contact Customer Care : LOVEANDWILLOWGREY@GMAIL.COM